Last dates for pre-Christmas delivery to mainland UK (excluding Highland & Islands): 19th December before 3pm (by post) & 20th December before 2.30pm (by courier)
Extended date for accepting returns: 31st January 2018
Our office will be staffed on the 27th and 28th December, but we will return to normal business on 2nd January.

Terms & Conditions



Our company

Pachamama Ltd, 137 Greenwich High Road, London, SE10 9JT, United Kingdom

Company Registered in England and Wales, Registration No: 3062044
VAT No: GB 657 1790 09

Tel: 02082691550
Email: info@pachamamaknitwear.com




Retail orders

When you place an order with Pachamama you have the right to cancel this order and as does Pachamama up until the moment when the good are dispatched, whereupon you will receive email confirmation of this and a contract for the sale of the goods will be formed.

Once dispatched you have 14 days to cancel this contract. Please notify us of this by email or telephone and then if all goods placed in the order are returned to us you will receive a full refund for the goods and of the standard cost of delivery (we cannot refund the extra paid for express delivery).

Outside this time bracket, and for returning individual items within an order for multiple items, please see our returns policy.








Wholesale orders

1) PRICES
All prices are subject to change without notification.

2) VAT
All prices are exclusive of VAT. VAT at the current rate will be added to all orders delivered to a UK address. VAT will also be added to orders for delivery to other countries within the European Union unless the customer quotes their VAT Registration number at the time of ordering. VAT will not be charged on orders for delivery outside the European Union.

3) MINIMUM ORDER
200 GBP (exclusive of VAT).

4) CARRIAGE PAID ORDER
300 GBP (exclusive of VAT) for UK mainland. Below this carriage charged at cost.

For all other countries and for UK islands and highlands carriage will be charged at cost.

UK Islands and Highlands

Islands:
Channel Isles, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland

Scottish highlands post codes:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish islands post codes:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3


5) RETENTION OF TITLE
Pachamama Ltd retains title to all goods supplied until full payment has been received.
Notwithstanding this, all goods shall be at the risk of the customer once delivered. The right to possession of the goods by a customer shall cease in the event of the failure of their business before full payment has been received. In the event of enforcement of this clause, goods identified as corresponding to those supplied under unpaid invoices shall be deemed to be those goods unpaid for, whether or not similar goods have been supplied under earlier paid invoices.

6) PAYMENT TERMS
Payment will be by Proforma invoice unless an account application form has been completed and account terms agreed by Pachamama Ltd. All accounts are net 30 days from invoice date unless otherwise agreed and confirmed in writing.

7) LATE PAYMENT
Pachamama Ltd reserves the right to charge interest at 3% per month or part thereof on any
overdue amounts. Any costs incurred in debt collection will be charged to the account of the customer.

8) CLAIMS
Claims for damage or shortage must be notified in writing within 7 days of receipt of goods. Goods returned without prior authorisation will not be accepted for credit.

9) NATURE OF GOODS
Pachamama Ltd sell handmade goods and consequently slight variations in colour, size and shape may occur. These are an intrinsic part of the product and should be accepted as such.

General

We try our best to keep our website up to date with our stock levels, but please note that there might be occasions where stock shown as available on the website is not. In this case we will make contact with you and offer either cancellation or the option to use the amount paid as credit towards the purchase of a different product. If the new order total is higher, we will request the balance to be paid. If the new order total is lower, we will refund the balance.

You must be 18 years of age or older to place an order with Pachamama Ltd.

We always try and provide a high quality of customer service at Pachamama and if you want to give us a call on 02082691550 or speak to us through our online contact form with any problems or issues you have, then we will be more than happy to help you!

We reserve the right to amend our terms and conditions at any time.