How to Order and Sizing

Telephone: +44(0) 20 8269 1550

The Pachamama website is now an interactive site with shopping basket and secure online payment facility but that does not mean we are giving up our commitment to personal service. We are still more than happy to speak to you, take your order on the phone and provide advice if necessary. As our garments are handmade we do experience variation in sizing, so to ensure the best fit any information you can give us about the size of the person who the garment is for will be used by us to select the best individual fit we can. When ordering via the shopping basket there is a an optional box to fill in this information.

Approximate size guidelines

Ladieswear
S to fit UK size 8-10
M to fit size 12-14
L to fit size 16-18

Menswear
M/L to fit chest 38-42" (97 to 107cms)
L/XL to fit chest 42-46" (107-117cms)
XL/XXL to fit chest 46-50" (117-127cms)

Postage and packing

Standard
£4.95 to most UK addresses, 3-5 working days.

Express
£6.95 to most UK addresses, next working day (except highlands & islands)

Please ask for a quote for delivery to other destinations.

Returns & Exchanges


You can return an item to us for a refund within 30 days of receipt if you are not completely satisfied with it, providing it is unworn and in the original condition as received by you. Include your contact details and reason for return. Return postage is at your own expense. Please ask for a proof of posting certificate from the post office as we cannot be held responsible for goods lost in transit.

We are afraid that we do not operate a free exchange policy (our size means we simply cannot afford the free deliveries offered by larger online retailers) so if you would prefer an item in a different style the most efficient way to do this is to place a new order for the item you would prefer and then send back the unwanted item for a refund. If the size is incorrect then please return the item as above and we will make sure we find a better fit using the original as a comparison.

If an item is faulty then get in touch; for items with defects we will cover all costs for replacement.
How to Order and Sizing
How to Order and Sizing
How to Order and Sizing